Frequently Asked Questions

YOU WILL PASS THE CERTIFICATION EXAMS - WE GUARANTEE IT!

We guarantee that you will pass the Microsoft and/or CompTIA Certification Exams if you use our study material.* If the registered user fails any one certification exam twice after using our study material consisting of the entire course - showing us 2 scores of 95% or better on two different practice exams, within 180 days of purchase you present original proof of failure in the exam, then we will purchase a voucher for you to retake the exam a third time. If additional criteria are met then we will even pay for the exam a 4th or 5th time, if necessary.

*CDIA not included in this Guarantee.

Why do I need to become certified?

By obtaining your certification you can provide recognized proof of your professional achievements. Being certified validates that the holder has reached a level of competence that is accepted and valued by the industry. These credentials enhance job opportunities, as some employers require certification as a condition of employment or for advancement opportunities. If you are self-employed, being certified will boost customer confidence and provide you with a larger customer base.

Do you guarantee that I will pass the certification test with your programs?

YES! We guarantee YOU WILL PASS THE MICROSOFT and/or COMPTIA CERTIFICATION EXAMS if you use our material. If the registered user fails any one certification exam twice after using our study material - showing us 2 scores of 95% or better on two different practice exams, within 180 days of purchase and can show proof of failure for the exam, then the product may be returned for a refund of the purchase price, less shipping and handling charges.

How long will it take me to complete a self-study course?

Each of our courses is designed to be the equivalent of attending a 40-50 hour seminar.

Why is self-study better than classroom training?

Our self-study courses combine instructor led video lectures with workbook and computer-based training. We have found that utilizing more than one learning method greatly enhances a student's retention level. In addition, with self-study you own the material and may refer back to it again and again. In a classroom environment, if you miss what the instructor says, you've missed it; with video, you may rewind as often as you like. Not only is self-study more comprehensive than classroom training, it is available for a fraction of the cost!

What if I have a question about the course material or content?

All of our courses include one year of unlimited technical support. You can email our technical support personnel who will answer any question you have about your training program.

What happens if the industry's certification tests change?

When a certification test changes and we produce an upgrade for the certification program, we offer our previous customers free upgrades on the videos. The customer simply returns their old videos (or CD-ROMs) and receives the new ones absolutely free. These upgrades do not include the textbooks or test engines, but we do offer these packages at substantially reduced prices.

What if I want to keep my old videos, but still need to get the upgraded version?

We always offers an extremely low upgrade price to customers who don't want to send in their old videos back. This way our customers can keep their information on the old technology as well as stay current with the new.

Which is best for me? Videos or CD-ROMs?

Good question! We have found that everybody learns differently. Some people prefer the classroom lecture style format of the videos (you can watch them from the comfort of your favorite chair), and some people prefer the interaction of the CD-ROM version. The CD-ROMs contain various interactive features such as an online exam simulator as well as the video content, so a student who doesn't mind sitting in front of his/her computer for long periods would prefer the CD format.

Further questions? Send an e-mail to us.